Shipping policy

Shipping Policy — Khaku

At Khaku, we are committed to delivering your orders quickly, safely, and efficiently across the United States. Please review our shipping policy below for complete details on how your orders are processed and delivered.

Order Processing

All orders are processed within 1–2 business days (Monday–Saturday) after payment confirmation.

Once your order is processed, you will receive a confirmation email with your order details.

Please note that processing times may be slightly longer during holidays, sales, or peak seasons.

Shipping Locations

We currently ship within the United States only.
At this time, we do not offer international shipping.

Estimated Delivery Time

After processing, delivery typically takes:

📦 3–7 business days

Delivery times may vary depending on your location, weather conditions, or carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has shipped, you will receive:

✔ A shipping confirmation email
✔ A tracking number
✔ A link to track your order in real time

Please allow 24–48 hours for tracking information to update.

Incorrect Shipping Address

Please ensure that your shipping address is correct at checkout.

If you notice an error, contact us immediately.
Once an order has been shipped, we may not be able to modify the address.

If a package is returned due to an incorrect address, additional shipping fees may apply.

Lost, Delayed, or Stolen Packages

Khaku is not responsible for delays caused by shipping carriers or external factors such as weather.

If your package is marked as delivered but not received, please contact the shipping carrier first. We will also assist you in resolving the issue as much as possible.

Multiple Shipments

If your order includes multiple items, they may be shipped separately depending on availability. You will receive tracking details for each shipment.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Photos of the item

We will resolve the issue promptly.

Contact Us

If you have any questions about your order or shipping, feel free to contact us:

📧 Email: info@khaku.store
📞 Phone: +1 918-786-7865
⏰ Hours: Monday – Saturday | 9 AM – 6 PM (EST)

At Khaku, we strive to provide a smooth and reliable shopping experience, ensuring your orders arrive on time and in perfect condition.